The terminals can take around 5 seconds (that can feel like a lifetime) once you swipe your card to engage the washing cycle. Resist the temptation to swipe twice.

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If it happens & there is two charges for the one wash, please contact us (we will need to know the machine number, time and ideally a screen shot of the double transaction). We then can review the footage and refund the same day.

Make sure the soap dispenser is closed and the door is shut.

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The large machines have a lock in handle that may need a jiggle to lock it in.

 

The dryer doors can be fussy and whilst dont need to slammed, do need a good close to lock it in.

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NOTE - washing pods need to go inside the machine with the clothes to ensure there is water flow. 

Unless there is a complete IT outage, we sugget trying another machine and checking your account. 

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On very rare occasions, the machines may need a reboot (turn it off and on again and hope for the best), this only we can do in person so contact us.

A common user error, if you put too much washing powder in, it can not flush through with the water cycle and the machine will throw an error code. 

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Only use a small amount of powder or liquid - more doesnt mean clean - in fact its the opposite! 

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Same goes for the large washing machines, too much soap will create too many suds and the machine will patiently sit until all the suds have subsided before continuing. This will feel like forever.

Be prepared if you leave your items in the machines, someone will remove them once the cycle is completed to use it for themselves. Leave your basket at the machine unless you want your linen left on the bench. Maybe even set a timer to make sure this doesnt occur. 

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If you have lost actual property, such as key cars, rings etc, please reach out to us as we may have it out the back.